We kindly ask for at least 14 days’ notice for all orders since we’re often booked in advance. However, if we have availability, we’ll do our best to accommodate last-minute requests.

Throughout the site, the terms “we”, “us” and “our” refer to Jar-Jams Baked Goods & Desserts^TM. Jar-Jams Baked Goods & Desserts^TM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools, which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Jar-Jams Baked Goods & Desserts^TM takes the utmost care with each and every gourmet baked good we ship or hand deliver. Our system is tried and true, utilizing various components such as dry ice, polystyrene, and ice gels to keep your gift secure and fresh. Our baked goods are always backed by our strong 100% guarantee for fresh delivery!

On-time delivery is of utmost importance to us and our delivery service provider, UPS or FEDEX. If you experience complications with the delivery of your order you may be eligible for a refund on your shipping amount or the total order amount if the baked goods are damaged. Contact us either by phone (833-527-5267) or email (mplair@jarjams.com) as soon as possible so that we may investigate and offer you resolutions to any late or damaged shipments. Please be advised that we must receive notification no later than 14 days after the package is received, in order to process a reship or refund.

Our baked goods can be delivered to a home, business, or educational facility anywhere domestically within the United States (no territories). We are unfortunately unable to ship your gift out of the country as the risk of getting a perishable product through international customs and delivered before spoiling is just too high. We can ship select baked goods to our US Military members stationed inside of the United States, with a valid APO/FPO or DPO address, sent via USPS.

All orders must be completed by 4:30pm, EST  to be processed that day and be eligible for next-day delivery. Please know that we are unable to make any exceptions to this shipping cutoff time. Our packages are picked up at our shipping facility at the latest time possible so that we may offer such a quick turnaround time for our customer’s special occasions.

You must be sure when entering the address to add the apartment number as a missed apartment number may delay the delivery of your baked goods. It is always best to include the first and last name of the recipient when sending to an apartment building.

Our delivery fees are determined at our discretion based on the destination and order details. However, we provide free shipping for orders over $100.00.

The evening that your package ships out you will be emailed a tracking number around 6:00 PM EST.

If your item has been issued a tracking number, it will appear under the shipping info. (tracking numbers are typically issued by 6pm EST the evening your order ships out, typically 1-2 days before the scheduled delivery date.) You can click where it says ‘TRACK’ under the UPS or FEDEX tracking number, and you will be taken to the detailed UPS tracking information.

UPS or FEDEX will update your tracking details as soon as it has been delivered. Within approximately an hour you will receive a confirmation of delivery email.

When we offer free shipping or promotional discounts you will be the first to know as you will receive notice of the offer via email from jarjams.com.

We typically also have the offer prominently displayed on our website. Sadly, there are many deceptive businesses online that entice customers to their coupon sites by stating offers of free shipping and discounts. We typically do not have any affiliation with these sites.

Please call (833-527-5267) or email (mplair@jarjams.com) if you have any questions about an offer you have seen online.

Our pies, cakes, fillings, and icings might contain or come into contact with soy, wheat, dairy, nuts, or other allergens.

Please let us know about any allergy concerns before confirming your order. It’s also important to inform your guests about potential allergens. We can’t be held responsible for any allergic reactions from our baked goods.